Eddie es muy amable y nos brindó una muy buena atención Wilson también nos atendió muy bien nos sentimos muy a gusto con su atención

This is the very bad place to buy car from . Disrespectful worker and bad dealing.

Outstanding Customer Service! This was my first time visiting this dealership and it was exceptional. Jhovany has served my family and I with respect in a great formal manner with no ill treatment whatsoever. He was a great help and made the visit less stressful than expected by answering all my questions with detailed information. Highly recommend Queensboro Toyota to my friends and family and anybody interested.

Very rude sales rep, who just saw me and my husband and asked us what we were looking for and once we said the model we wanted, he said what is the point if you can’t afford it!!! Just because we were wearing sweat pants and backpacks, and were speaking in a different language between us, he instantly drew the conclusion we could not afford the car.

Been here a couple of times now and the service has been excellent. Quick and clean job all the times.

The worst customer service I’ve ever experienced. I have no words. The only reason it’s getting one star is because you need to put a star to write the review. They will definitely try to rip you off and they do not care about you as a customer. I was told “ Toyota will not just do something to satisfy one customer.” You will not see me coming in here, not even to service the vehicle I will be taking my business elsewhere. Nothing was offered to me to lighten the blow, not even when I first bought the vehicle was I offered any type of compensation for the mishap. They do not care about you here or what happens to the vehicle after you leave. Overall, not happy, would not recommend.

Worst management and worst technician i ever had. I went to fix unstable rpm when idle. They charge me more than $2000 showing various problem like alternator and took 2 days to fix. After 1 week i got same problem. I was served by miss Azra.

I recently visited Queensboro Toyota, and I can confidently say that the experience was nothing short of amazing. From the moment I walked through the doors, I was greeted warmly by the staff, who made me feel like a valued customer from start to finish. The dealership’s atmosphere is welcoming and professional, and the entire team demonstrated exceptional customer service throughout my visit. The sales representatives were knowledgeable, patient, and attentive to my needs. They took the time to understand what I was looking for and provided me with detailed information about various vehicle options. I never felt rushed or pressured, which made the process smooth and enjoyable. One of the highlights of my experience was working with the financing team. They were transparent and thorough, walking me through every step of the process and ensuring I understood all the details. They worked hard to get me the best deal possible, and I truly felt like they had my best interests at heart. Overall, the level of professionalism, attention to detail, and commitment to customer satisfaction at Queensboro Toyota is unparalleled. I am beyond thrilled with my new vehicle and the overall experience. I highly recommend this dealership to anyone looking for a stress-free, high-quality car-buying and service experience. Thank you, Queensboro Toyota, for going above and beyond. I will definitely be returning for all my future automotive needs!

A huge shoutout to Mark Uy and Wilson (Manager) at Toyota Queens Dealership. Their service was absolutely outstanding. Knowledgeable, patient and went above and beyond to ensure I found the perfect car. They made the whole buying experience stress-free and enjoyable. Highly recommend them to anyone looking for a fantastic car buying experience!

I had a wonderful experience with Edward, one of the agents at this dealership. He was incredible helpful and took the time to thoroughly explain the process of leasing our brand new 2025 car. Edward’s kindness and patience stood out- he never made us feel rushed and was always willing to answer our questions about various models. His knowledge and expertise were truly impressive . The entire team here is professional and patient. The dealership is definitely worth your time, and I highly recommend visiting if you’re looking to lease or purchase a vehicle. You won’t be disappointed!

Exceptional Service Every Time! I’ve had the absolute pleasure of working with Edwin Robayo at Queensboro Toyota for the purchase of not one, not two, but three vehicles—and every experience has been outstanding. Edwin is the epitome of professionalism, integrity, and customer care. From the moment I stepped into the dealership, Edwin made me feel valued and listened to. He’s incredibly knowledgeable, answering every question with patience and ensuring I fully understood my options. What really sets Edwin apart is his genuine approach—he never pressures you, and you can tell he truly cares about finding the right car to meet your needs and budget. Each purchase was seamless, thanks to Edwin’s expertise and dedication. He went above and beyond to secure the best deals for me and made the entire process smooth and stress-free. Whether it was helping with financing, finding the perfect vehicle, or even following up after the sale to ensure I was satisfied, Edwin’s commitment to excellence was clear every step of the way. If you’re looking for a car salesman who is trustworthy, knowledgeable, and puts the customer first, Edwin Robayo is your guy. I can’t recommend him enough! Thank you, Edwin, for your incredible service—you’ve earned a loyal customer for life!

i purchased my very own car together with my fiancé at this location. i went to a different locations before deciding which one will i really stick with. i had the greatest sales consultant that helped me with everything i wanted to know about the car i am getting, Mark Uy is the best. He helped us a lot together with Mr. Wilson.

I have been going to this Dealership leasing my cars for many years. I even bought family members to purchase cars. My experience in 2024 made me realize I do not want to ever deal with this dealership again. I came in to turn in my vehicle that I leased from them in 2021 in early June 2024 . I looked at cars and finally sat with a salesman to choose what I wanted and give a deposit and told him what color car I was looking for in terms of color ( dark grey or blue) and I only wanted captain seats .I was ensured that they could get this for me once I paid my deposit which I did. I waited. On July 23rd of 2024 I get a call Saying they have located my new vehicle. They asked me to come in and when I did, they gave me paperwork to fill out to transfer my new car onto insurance and remove the old car so that I can leave with my new car today. They had me go clean out my car and remove everything. I complied completed everything and contacted the insurance company who added my new car and removed my old car. The Salesman gave me the VIN number and all the information I needed to switch it on my insurance. When I am done They call me over to get in my new Car And hand me keys. When I get to the car, the car is red with bucket seats, totally opposite of what I asked for. When I stated that I was very specific about what I wanted, they acted as if they made a mistake so I had to undo everything and end up driving away with my old car. They told me Before I left That they were sorry and I would have my car the following week when the new shipment comes in - This was July 24th. I waited for a call from them and never received one about my car .August came and went , September came and went, October came and went and November came and went Without any word from Queensboro Toyota . I called and to ask for the status ofmy car. The manager said they are sorry they would have something soon - I said to them it would’ve been courteous to give me a call to let me know that there was a hold up. At this point, I decided I was over Queensborough toyota. In December, I stopped by to get my deposit back I was told by the same manager in the front that it could not be processed because the finance department was not open. I was told I had to come back. I came back a few days later and the same manager was extremely rude. I spoke to one of the receptionist at the front ( she was Extremely nice) and stated to her that I was coming in to get my deposit back. She told me to go speak to the manager, who was sitting by the door at the desk. When I walked up to him and wait for him to acknowledge me, he didn’t. I said excuse me I was told to come see you about a refund of my deposit. He told me that he was busy and for me to have a seat for two minutes so I went to the service area and sat. He never moved from his seat. He never acknowledged at all so after A while I went back to the receptionist who was shocked that I was still here. She said “he didn’t see you yet“, She sent me back to the manager at the front again. He’s finally looked up at me and asked me how can he help me? I explained I was looking for my deposit back. All he did type something in the computer and say that I would receive it in a few days. Why couldn’t this be done when I came the week prior if it was that simple and why did I have to wait almost an hour for him to click a button? This manager along with this entire situation has left an extremely bad taste in my mouth and is the reason that I choose not to EVER come back or recommend Queensborough Toyota to anyone. The treatment I received is beyond reprehensible and I will not have any further dealings them. I found this entire experience extremely unprofessional and they are not worthy of my money.

Si pudiera darle cero lo haría!!! Fui allí y averigüé por un carro y me dijeron que tenía que dar un dowmnpayment altísimo, conseguir un garante y esperar solo dos semanas, consegui todo, di algo de dinero porque no me quisieron recibir todo y firmamos; pasadas dos semanas me dijeron que el Delivery de carros tuvo un retraso que a fin de mes llegaba, A fin de mes llame y no me contestaron el teléfono, después de insistir me dijeron que la primera semana de Noviembre llegaba y que ya el gerente había dicho que ese carro tenía mi nombre, ayer llame y no me contestaron, hoy me llama el muchacho y me dice que en el transcurso del día me llama para ir y firmar, al final del día me llama y dice que ya no me pueden vender el carro porque tengo Tax ID y no un social !!!! Después de dos meses !!! Por qué no me dijeron eso el día uno y me hubieran evitado perder tanto tiempo ? PÉSIMO!!! Mañana voy por mi dinero y ojalá me lo entreguen !!! Eso fue DISCRIMINACIÓN!!! Que impotencia !!

Can’t even open the door and check car there,don’t waste your time to come here .

Waiting on a refund that was supposed to be issued 3 weeks ago. Seller Carlos Jararmillo assured it would take 5 business days and till this date still waiting. Work experience ever.

Been here twice(last year, this year) with intention to buy new car they’re still putting $4-6k dealer adjustment on cars and suggests people to buy used car for the price of new. Check their website for how much markup they are putting. SLEAZY DEALER !!!

Шорошый салон

I boutgh a car a few months ago. Ignacio and wilson are very nice people. Thank you for your help.

Just had the displeasure of working a BDC rep named John. Called in looking for a deal on a 2024 RAV4 hybrid XLE. He sounded very unenthusiastic, as if someone is forcing him to be there. I Asked to speak to someone on the sales floor and he said he is from the sales floor. Then told him what I want and that I’m looking for a good deal. He said he cannot discount without speaking to a manager or sales member. At that point I asked I thought you said you are from the sales floor and then I asked to be transferred to someone on the sales floor and he did not want let me speak to anyone else. Just said everyone is busy and hung up. Very disappointing to see a reputed dealership behave this way. Just lost me as a customer to hillside Toyota.

I bought a car paid in full brand new 5 years ago with extended Warrenty. The car is good but the service department is terrible. If you hear a noise they charge $200 to find out what’s wrong. If it’s under Warrenty it should be free. They Uber you up to $25 you pay additional fees. They call the car is ready but as I drive away my navigation not working come right back and I have to wait. Not worth paying extended Warrenty. They should give car rentals instead with extended Warrenty. Always frustrating

They had the correct part at half the price of the Brooklyn dealership.

Fue mi primera vez visitar este lugar , La persona que me atendió fue el Sr Naseen, muy amable, con gusto sin duda iré nuevamente para arreglar mi auto.

I bought a new 2024 Toyota sienna, after the first month I had AC problems. I came to this place and they kept pushing me week after week then sent me to another place which made me pay to fix the AC although the car is still in the guarantee. After that I found an oil leak due to a mistake they made. This is a commercial car so because of that I’m losing work time and money. This car makes from $300 to $400 a day and because of this unprofessionalism I lost 5 days of work. So please if you can resolve my problem or give me a number or email to contact you!

Brought my car in for diagnostics, car came back with 2 alarms, they told me it had an Evap switching valve issue, and they wanted to do a full injection service. They told me to leave my car for a few days to do further evaluation for the diagnostics. It took them 2 days to tell me this and left my car in the garage untouched doing nothing just to charge me over $200 for a diagnostics test, and not work on my car. I had to pay for a rental for those days just to get to work, when they could have worked on my car. They entire two days I watched on my app that my car never moved from the spot I left it in, so I lost money in a rental and diagnostics to have to take it somewhere to have to run diagnostics again to have another mechanic work on my car. The lack of service and courtesy at this dealership has left me convinced I will never be back, and I will take my business elsewhere.

Great service.

Just bought a car here. Shout out to Joe Kolb, the salesman I worked with, who had a very calm and easy manner making for a pleasant buying experience. There was an issue with the car I was originally going to purchase and Joe and the manager made major efforts to rectify the problem and find me a new vehicle. I felt I was treated fairly and with respect. Thanks guys! Love the new car (Highlander 2024).

I’ve had two interactions with this service center, and unlike the other Toyota dealers I’ve brought my car to, they are always rude and unhelpful.

Pésima atención, se creen la última gota en el desierto fui por opciones de pago y no hubo una atención profesional, pero para agarrar cliente si están al acecho, deberían dar una mejor atención al cliente

Very bad experience you waste your time

Excellent service and very professional

Recommend them always special Mr. Tofal in service

I came to service my car they give me give tickets number I wait like 1 hour and they give me unserviced car, thank god I saw not changed sticker I contacted back them Reciever told me it’s already serviced so here I want to tell that i took that car if something happened who will be responsible here and it was not regularly serviced and handed me, I do Uber,anything can happen to my passenger too, same on you guys be responsible to costumer omg 😱

I had bad experience at this dealers parts department. The young guy there is always on the phone and made me feel like im bothering him. He didnt pay attention to what car part i wanted resulted in getting wrong parts or incomplete parts which made me come there many times eventhough i didnt have time to come again. I would say lack of service, unprofessional, lack of knowledge. I dont even think he knows anything about car parts. Toyota gotta stop hiring these kind of people.

Parts department is horrible. Call for days on prices on parts. Forever on hold. They answer, then hang up. Rinse and repeat. Absolute trash

This parts dept is the reason why most prefer to shop online today. Better service and price without the hassle of dealing with an aggrieved and overgrown parts guy .

They give me a wrong parts even I show him the pin and my account

Went here for yearly maintenance on our 2023 Corolla. They seemingly got the job done but there wasn’t a lot of detail given on what they actually did, and worse our car wouldn’t start one month later and after roadside assistance came we learned that the dealership didn’t put our engine cover back on, and left the battery terminal so loose that it caused our battery to die. Will look elsewhere for maintenance in the future.

车型很多，客户也很多。看来丰田的认可度还是很高的。

Predatory. Dishonest. That's the takeaway here. They tried to scam me on repairs that were unnecessary. Stay away from this place! I don't write negative reviews, ever, but I felt the need to at least warn people that this place is to be avoided! Brought the car in for an oil change which was priced exorbitantly above other Toyota dealerships and autobody shops, but hey I live nearby and want to have the work done at the dealer. My mistake. I realized I needed a state inspection so I figure 2 birds, one stone. They call me and tell me it failed inspection and I need brakes, a turning signal fixed, and front and back windshield wipers replaced. Charges close to $1000! I declined and picked up my car. Sure enough, the turn signals are all totally fine? What are they talking about. Checked them all numerous times, no issues! Windhshield wipers are fine (they noted on the sheet 'streaking'). That's two bogus up-charge right there. I bring my car to the gas station down the street and get it inspected. An hour later. it passes. Of course. So dishonest. They wanted to rake me over the coals for $1000 for work that I don't believe needs to be done (see exhibit: Turn Signals working properly). Surprising that a certified Toyota dealership is pulling this nonsense. I used to bring my car to Toyota DCH in Mamaroneck when I was in the Westchester area and their prices were reasonable and never tried to scam me. Also I brought it there six months ago for a previous oil change and they didn't mention anything about brakes. The Quensboro Toyota claims they are totally worn out. I don't drive that much. Only get the oil change based on time between services. Also, I bought this car new from Toyota. What a disgusting experience. Will never come back here for anything ever. If you want to pay for unnecessary repairs, this is the place for it.

**An Unpleasant Car Buying Experience: A Tale of an Accident and Sales Issues** In life, we often encounter unexpected challenges and unpleasant experiences. Sometimes these challenges arise from external factors beyond our control, and other times they stem from interactions with others. This article will delve into the unfortunate car buying experience characterized by an accident and sales issues. **The Occurrence of the Accident** At the end of March this year, I successfully purchased a used Toyota Camry with the assistance of a salesperson. At that time, we were filled with anticipation for the new car life, envisioning the adventures that lay ahead. However, our anticipation was short-lived as an unexpected incident soon shattered our dreams. In late April, I experienced a car accident. Fortunately, I escaped without injury, but my car suffered significant damage. This accident not only left me shaken but also brought about considerable trouble and distress. **Sales Issues** Adding to the disappointment, simultaneous with the accident was the emergence of sales issues. During the car purchase process, the salesperson failed to promptly follow up on my vehicle information, resulting in a prolonged delay in obtaining the vehicle's title. This delay compounded the challenges I faced in handling the accident aftermath, insurance claims, and remedial measures. **Resolving the Situation** Faced with this series of challenges, I realized that I had to take action to address these issues. Firstly, I reached out to the salesperson, expressing my dissatisfaction and demands. I insisted on prompt resolution of my vehicle title issue and proposed potential solutions. Secondly, I actively sought legal advice to understand my rights and courses of action in this situation. I realized that I could file complaints with relevant authorities and seek legal support to resolve this issue. **Conclusion** Car buying should have been an enjoyable experience, but in my case, it turned into an unpleasant challenge. However, in the face of difficulties and challenges, I learned the importance of perseverance and seeking solutions. I believe that through my efforts and perseverance, this issue will eventually be resolved, allowing me to return to the right track and enjoy the convenience and joy that the vehicle brings. ---

Mala esperiencia . Compré una grand highlander 2024 .. a los 6 seis días no encendió el carro , me tocó comprar un dispositivo para poder encender motor y llevar el carro al dealer !!! El vendedor imposible volver a contactar para solucionar trámites del seguro .. procedimiento que se debe hacer el día de la entrega del vehículo … el aire acondicionado del carro dejó de funcionar .. sensores de frenos desactivados nose por qué !! Estoy aburrido por qué un carro nuevo y ya tiene problemas .. .. se trata de que el cliente esté satisfecho y fue todo lo contrario ..

I bought 3 cars from them and they are easy to deal with. They want to sell cars and make people happy and that’s it👍 I always recommend queensboro Toyota.

Never get your car serviced here. My appointments have consistently run hours over quoted wait times and most staff is disinterested at best and incompetent at worst.

Awesome!

One day they search on my Toyota for water leakage, the other day they fixed it. The cost was less than the other auto body shops.The workers have the experience to work on their own company vehicles.

Today 04/24/2024 we visited this dealer. We chosed a car and were discussing about the price with the sales person Ignacio. Since we could not finalize the decision with our offered price, Ignacio took us to his manager Jordy. According to Jordy our offered price was too low and his body language was too bad. He looked angry and was talking to us pointing his finger to us. As customer we didn't like the way he talked. Not going back to this dealer anymore....

This place is a scam. Donot ever give your vehicle to get fixed here. We gave our vehicle over to them for maintenance and they didn’t fix anything!!! The issue that I reported about a noise is still there and I have already gave my car to them 2 times over 2 weeks. First time they made me wait 7 days to pick up the car giving me the rounds, then I picked up the car and it wasn’t fix. The noise was very much there. I dropped it off again. They told me my car would be fixed. They returned my car with the same noise but now my car smells like gasoline inside whenever I turn on the AC no idea what they have done to it. This place needs to be checked by Toyota corporate or something because a lot of shady people are working here messing up People vehicles purchased with their hard earned money !!!!

Dealer mark up on new toyota 4runner lol ok

Even that apologized does not going to change anything, because the attitude of the general manager will be the same I recommend by my experience who's out there and want to buy a car from dealer this is the wrong place they will add hidden fees and warranties that you pay and you have to pay if you car is brought back for service Even at the service desk the lady gives nasty attitude like you haven't pay for such services like warranty extended

Awful service, since the time i entered the employees and the managers were rude, they don’t know how to sell, give attention to the clients, or even explain the features of a vehicle, made me wait for very long time and didn’t solve any of my doubts.

Pesima atencion desde la entrada vimos mala voluntad. Nos dejaron esperando, tal vez creyeron que no teniamos con que pagar.

Re: Parts Department: This is the only Toyota Parts Dept that I deal with because they are trustworthy, professional, reliable and dependable. Sal from parts is amazing. Anytime I need something the convo is easy, light, professional, transparent and I’m always satisfied. I highly recommend! Thanks Sal!!!

Hace dos semanas me llegó mi camioneta que siempre quise tener! Jhovany fue mi vendedor estrella, tiene la paciencia que mucho no tienen en el momento de hacer cualquier tipo de pregunta! Contáctese con él! 🤗